PAYMENT
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What is your minimum order amount?
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Our minimum opening order is $500. All orders following the first must be $350 or more. A service charge of $35 will be applied to orders under $350.
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How do I pay?
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Your card will not be charged until your order is shipped.
Please Note...
There will be a temporary hold on the funds for your order but we DO NOT have access to the card you used and WILL NOT download the payment. We will give you a call when we are ready to ship for payment.
We accept Mastercard, Visa, Discovery, and American Express.
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ORDERS AND RETURNS
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What Is Your Return/Exchange Policy?
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We appreciate your business! We stride to ensure quality satisfaction with every order. If you would like discuss your order in any capacity, please contact us at (818) 330-7777. All wholesale orders are final.
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SHIPPING
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Where do we ship?
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Everywhere!
Please contact us if you have any International shipping questions.
Please note that international customers purchasing products from a U.S.-based store may be subject to duties and import taxes depending on the value and nature of the goods. For instance, duties are typically charged by Canadian customs when the products cross the border into Canada depending on value of products.
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How much does shipping cost?
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We calculate shipping costs when your order is ready to ship and will be added to your final invoice. All shipping charges are non-refundable and all return shipping costs are the responsibility of the buyer.
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How long before my item arrives?
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In general, orders are filled and shipped ground, via UPS or USPS within four weeks. If there are fluctuations in our production and/or trade days, turn-around time may vary.
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Can I expedite my order?
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Yes, if you need expedited shipping, please CONTACT US so that we may quote an accurate shipping cost and timeline. Equally, if products can vary, we can work with you personally to establish what is in stock.
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PRODUCT
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Are there recommended care instructions?
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Most of our items are dry clean only, unless otherwise stated on the specific product page.
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Please note, all our products are lovingly handmade: cut by hand in small batches and fabric placement varies so may look slightly different from the image! Moreover, dimensions may vary slightly!
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